The Cévennes & Navacelles Tourist Office has obtained the label Qualité Tourisme™.
In order to achieve the quality objectives we have set ourselves, we have put in place specific actions such as :
Come and see us, our travel advisors will give you the advice you need!
Created at the beginning of the 20th century, the Fédération Nationale des Offices de Tourisme, known by the name of the brand Offices de Tourisme de France®, federates all the structures making up the national network of the tourist Offices :
Offices de Tourisme de France® ensures a role of representation and defence of the interests of the Tourist Offices with public or private institutions.
Our Tourist Office, classified in category II of the Offices de Tourisme de France, is committed to :
♦ Provide an easily accessible reception and information area.
♦ Facilitating your procedures.
♦ Provide you with furniture to sit on.
♦ To provide you with free information on the local tourist offer. Offer you free access to wifi.
♦ Display and disseminate its opening periods in at least two foreign languages.
♦Be open at least 240 days a year, including Saturdays and Sundays during tourist or events periods.
♦ Responding to your mail all year round.
♦ Provide a permanent reception service staffed by people who speak at least two foreign languages.
♦ To ensure the provision of tourist maps, plans and tourist guides in paper form.
♦ Give you access to its trilingual website.
♦ Disseminate its tourist information also on paper translated into at least two foreign languages relating to :
♦ Update its tourist information annually.
♦ Display emergency telephone numbers outside.
♦ Presenting the entire qualified offer of its intervention area for all clienteles. Handle your complaints and measure your satisfaction.
♦ Respect a quality approach.
♦ Put a travel advisor at your disposal.
♦ To ensure the reliability and timeliness of information on the local tourism offer.
The Tourist Office has obtained the national Tourism and Handicap label for two forms of disability: hearing and mental.
A site with the "Tourism and Disability" label is a reliable site that guarantees a quality welcome, comfort and a structure adapted to the type of disability.
Adapted public car park located opposite the Tourist Office and a lift allowing access to people with reduced mobility.
A network of tourist and agricultural actors has been developed to bring the Causses and Cévennes territory to life and promote the values conveyed by UNESCO and agropastoralism.
This network is essential for relaying the actions of the institutions involved in the management of the property because it is a sign of the effective appropriation of the Causses and Cévennes by the people who live there on a daily basis.
The tourist tax exists in most French and foreign tourist communities. Collected by the accommodation providers, it is paid in full to the local authority, which devotes it entirely to expenditure linked to improving your welcome: running the tourist offices, organising events and activities, maintaining public spaces, walking and hiking trails, improving sports and leisure facilities, etc. You are therefore the direct beneficiary of what you pay.
If you wish to know the amounts of the tax for the different categories of accommodation, we can send them to you on request.