Our commitment to you

Quality Tourism

The Cévennes & Navacelles Tourist Office has obtained the label Qualité Tourisme™.

In order to achieve the quality objectives we have set ourselves, we have put in place specific actions such as :

  • Improve public reception conditions: an efficient and personalized physical, telephone and digital reception.
  • To bring an enlightened advice by taking into account the needs and desire of the visitor.
  • Take into account customer satisfaction via regularly analyzed indicators.
  • Develop exchanges with partners and learn as much as possible about the services to better advise them.

Come and see us, our travel advisors will give you the advice you need!


Created at the beginning of the 20th century, the Fédération Nationale des Offices de Tourisme, known by the name of the brand Offices de Tourisme de France®, federates all the structures making up the national network of the tourist  Offices :

  • 1 402 Tourist Offices  ;
  • 183 Tourist Information Centres ;
  • 74 Unions or Departmental Federations of Tourist Offices and Tourist Information Centres (UDOTSI/FDOTSI) or representative bodies of Tourist Offices and Tourist Information Centres in the Departmental Tourism Committees/Tourist Development Agencies (CDT/ADT) ;
  • 18 Regional Federations of Tourist Offices and Tourist Information Centres (FROTSI) or representative bodies of Tourist Offices and Tourist Information Centres in the Regional Tourism Committees (CRT).

Offices de Tourisme de France® ensures a role of representation and defence of the interests of the Tourist Offices with public or private institutions.

Our Tourist Office, classified in category II of the Offices de Tourisme de France, is committed to :

♦ Provide an easily accessible reception and information area.

♦ Facilitating your procedures.

♦ Provide you with furniture to sit on.

♦ To provide you with free information on the local tourist offer. Offer you free access to wifi.

♦ Display and disseminate its opening periods in at least two foreign languages.

♦Be open at least 240 days a year, including Saturdays and Sundays during tourist or events periods.

♦ Responding to your mail all year round.

♦ Provide a permanent reception service staffed by people who speak at least two foreign languages.

♦ To ensure the provision of tourist maps, plans and tourist guides in paper form.

♦ Give you access to its trilingual website.

♦ Disseminate its tourist information also on paper translated into at least two foreign languages relating to :

  • all classified tourist accommodation with at least the name of the establishment, postal address, e-mail, website address, telephone number and classification level,
  • to cultural, natural or leisure monuments and tourist sites, which may include the indication of user fees, periods and times when they are open to the public, the website and telephone and postal contact details,
  • to events and activities,
  • emergency telephone numbers.

♦ Update its tourist information annually.

♦ Display emergency telephone numbers outside.

♦ Presenting the entire qualified offer of its intervention area for all clienteles. Handle your complaints and measure your satisfaction.

♦ Respect a quality approach.

♦ Put a travel advisor at your disposal.

♦ To ensure the reliability and timeliness of information on the local tourism offer.


The Tourist Office has obtained the national Tourism and Handicap label for two forms of disability: hearing and mental.

A site with the "Tourism and Disability" label is a reliable site that guarantees a quality welcome, comfort and a structure adapted to the type of disability.

Adapted public car park located opposite the Tourist Office and a lift allowing access to people with reduced mobility.


Guide to activities accessible to people with reduced mobility.

Ambassadors Causses & Cévennes UNESCO

A network of tourist and agricultural actors has been developed to bring the Causses and Cévennes territory to life and promote the values conveyed by UNESCO and agropastoralism.

This network is essential for relaying the actions of the institutions involved in the management of the property  because it is a sign of the effective appropriation of the Causses and Cévennes by the people who live there on a daily basis.

Tourist taxes

The tourist tax exists in most French and foreign tourist communities. Collected by the accommodation providers, it is paid in full to the local authority, which devotes it entirely to expenditure linked to improving your welcome: running the tourist offices, organising events and activities, maintaining public spaces, walking and hiking trails, improving sports and leisure facilities, etc. You are therefore the direct beneficiary of what you pay.

If you wish to know the amounts of the tax for the different categories of accommodation, we can send them to you on request.